Success is a wonderful thing. Repeatable success is even sweeter! To achieve that goal – you need to start with the foundation. Not a news flash, but an integral part of the process. If you have a goal, the best way to reach it, is to create a road map. Once the road map is established, and you have won the prize – the aim is to repeat that success. The old adage of “not recreating the wheel” comes to mind. If you have already “created the wheel” for your business or your focus, keep the momentum alive by using that platform to launch your next level of success.
Documentation and ear marking your steps is essential to continued success. The ISO System of documentation is an intense process to guarantee repeatability. Depending on your particular goals – they need not be as formal. When in business, the quality of your service and/or product depends on the customer receiving the same value for the exchange every single time they interact with your company (or you).
Creating flow charts, or SOP’s (Standard Operating Procedures) allow the repetitive procedures to be recreated without additional input or energy on your part. That allows you and/or your team to focus on the “icing on the cake” strategies that separate your company or service from your competitors. As with most things, start with the basics, ex: phone procedures-etiquette, packaging your product, product work flow. Document and test those procedures to assure they are the quality and efficiency you want to repeat. Then turn your energies to more complex procedures, as you evaluate and create those repeatable patterns, they will become second nature, creating additional opportunities to advance to the next level of your business and personal success – and then, repeat!
The book The Mythical Man-Monthby Frederick Brooks is an insight into the relationship between time, energy and productivity.
When examining the prospect of adding more hands into a project, it is more complex consideration then the concept of: more people equal more work.
More hands on deck does not always equal more output. The complex balance of skill, timing, physical output on the tangible side have a balance. However, the creative thought processes are not measurable by hours or people. You can’t order “2 hours of creativity” from Amazon with free shipping. Creativity is a process that is motivated by external input and personal interpretation.
The process of determining the time frame or expense of a project is as multi-faceted as the project itself or the people involved in it.
When watching the Olympics and you witness a “gifted” athlete who displays talents that make their performance appear effortless – the hours, people, expense, sacrifice and time invested in that outcome do not equal the moment in the sun (for us) any more than the great works of DiVinci are reflected in each creation.
When you are planning a project, take some of the points in the works of Mr. Brooks into consideration. Your expectations will have a better foundation and more realistic opportunity for success.
Utilizing technology enables small businesses to operate like a big business. Technology provides the opportunity for businesses to respond more efficiently to meet the needs of their clients. In business and in our personal lives we have a limited amount of time ~ to spend that time wisely is in the best interests of the client as well as the small business. Reducing the stress for the client and the business equates to a transaction that will entice them to become a repeat client and a business that becomes more profitable as less time is spent in recreating its redundant procedures.
As technology evolves it opens up new avenues of opportunity. However staying up to date on the the skills required to capitalize on that technology can become a full time endeavor. The same technology that enables us to move forward can be utilized to help businesses to achieve those goals. Utilizing these multifaceted platforms and time saving measures can propel our advancement towards serving customers more efficiently and reaching our goals. From communication to production using the tools available currently and in the future can determine the difference between success for clients as well as stability in our business.