Success is a wonderful thing. Repeatable success is even sweeter! To achieve that goal – you need to start with the foundation. Not a news flash, but an integral part of the process. If you have a goal, the best way to reach it, is to create a road map. Once the road map is established, and you have won the prize – the aim is to repeat that success. The old adage of “not recreating the wheel” comes to mind. If you have already “created the wheel” for your business or your focus, keep the momentum alive by using that platform to launch your next level of success.
Documentation and ear marking your steps is essential to continued success. The ISO System of documentation is an intense process to guarantee repeatability. Depending on your particular goals – they need not be as formal. When in business, the quality of your service and/or product depends on the customer receiving the same value for the exchange every single time they interact with your company (or you).
Creating flow charts, or SOP’s (Standard Operating Procedures) allow the repetitive procedures to be recreated without additional input or energy on your part. That allows you and/or your team to focus on the “icing on the cake” strategies that separate your company or service from your competitors. As with most things, start with the basics, ex: phone procedures-etiquette, packaging your product, product work flow. Document and test those procedures to assure they are the quality and efficiency you want to repeat. Then turn your energies to more complex procedures, as you evaluate and create those repeatable patterns, they will become second nature, creating additional opportunities to advance to the next level of your business and personal success – and then, repeat!