Success is a wonderful thing. Repeatable success is even sweeter! To achieve that goal – you need to start with the foundation. Not a news flash, but an integral part of the process. If you have a goal, the best way to reach it, is to create a road map. Once the road map is established, and you have won the prize – the aim is to repeat that success. The old adage of “not recreating the wheel” comes to mind. If you have already “created the wheel” for your business or your focus, keep the momentum alive by using that platform to launch your next level of success.
Documentation and ear marking your steps is essential to continued success. The ISO System of documentation is an intense process to guarantee repeatability. Depending on your particular goals – they need not be as formal. When in business, the quality of your service and/or product depends on the customer receiving the same value for the exchange every single time they interact with your company (or you).
Creating flow charts, or SOP’s (Standard Operating Procedures) allow the repetitive procedures to be recreated without additional input or energy on your part. That allows you and/or your team to focus on the “icing on the cake” strategies that separate your company or service from your competitors. As with most things, start with the basics, ex: phone procedures-etiquette, packaging your product, product work flow. Document and test those procedures to assure they are the quality and efficiency you want to repeat. Then turn your energies to more complex procedures, as you evaluate and create those repeatable patterns, they will become second nature, creating additional opportunities to advance to the next level of your business and personal success – and then, repeat!
Utilizing technology enables small businesses to operate like a big business. Technology provides the opportunity for businesses to respond more efficiently to meet the needs of their clients. In business and in our personal lives we have a limited amount of time ~ to spend that time wisely is in the best interests of the client as well as the small business. Reducing the stress for the client and the business equates to a transaction that will entice them to become a repeat client and a business that becomes more profitable as less time is spent in recreating its redundant procedures.
As technology evolves it opens up new avenues of opportunity. However staying up to date on the the skills required to capitalize on that technology can become a full time endeavor. The same technology that enables us to move forward can be utilized to help businesses to achieve those goals. Utilizing these multifaceted platforms and time saving measures can propel our advancement towards serving customers more efficiently and reaching our goals. From communication to production using the tools available currently and in the future can determine the difference between success for clients as well as stability in our business.